We make things custom. But we also make things right.

1. 📦 No Returns for “Change of Mind” for Customised Products

Our products are made just for you, one by one — which means we can’t accept returns or refunds for change of mind.

If you uploaded the wrong artwork, changed your idea, or just aren’t feeling it anymore — we totally get it, but we can’t reprint for free.

2. ✅ What We Do Cover

We’ve got your back when something’s genuinely off. We will reprint or credit you in cases of:

• Misprints

• Damaged prints (during production)

• Clearly flawed transfers that are our fault

To qualify:

• Contact us at sales@dtflab.com.au within 14 days of receiving your order

• Include your order number, a short note, and a clear photo

• Once reviewed and approved, we’ll sort you out — fast

3. 🎯 Print Tolerances

We’re good, but we’re still human (or at least mostly). Here’s what counts as within spec:

Slight shifts happen. If it’s within these ranges, it’s not considered a defect.

4. 📤 Who Pays Return Shipping?

If we mess up — we’ll cover it.
If you’re returning for any other reason, you cover the return shipping.

5. 🎨 Your Design, Your Responsibility

• Check your artwork before placing the order. We don’t proof or edit your files.

• Ensure correct file format, resolution, and color profiles — what you upload is what we print.

• Orders are locked in once paid. Edits after checkout aren’t guaranteed to be applied.

6. 🧠 Questions?

We’re here for you. Email us at sales@dtflab.com.au — we’ll keep it real and get it sorted.

7. 🔄 Policy Updates

We may update this policy from time to time. Latest version always lives here.

By placing an order with DTF LAB, you acknowledge and accept this Refund & Returns Policy.
We’re not perfect — but we’re honest, fast, and dedicated to your creative freedom.