What are your shipping details?

We ship Australia-wide. Standard shipping takes 3–7 business days. Express shipping is available for faster delivery. All orders are processed within 1–2 business days.

What happens if there’s a misprint or damage?

✅ We cover misprints, damaged prints, or clearly flawed transfers.Email us at sales@dtflab.com.au within 14 days with your order number and clear photo — we’ll sort it quickly.

Can I edit my artwork after I place the order?

🎨 We print what you upload. Orders are final once paid — no edits guaranteed after checkout.

Can I return or get a refund if I change my mind?

📦 Our prints are made-to-order, so we don’t accept returns or refunds for change of mind.Please double-check your artwork before placing the order!

Privacy Policy

Last updated: 03/25

This Privacy Policy explains how we at DTF LAB (dtflab.com.au) collect, use, and protect your personal information when you interact with our website or services.

By using our site, placing an order, or contacting us, you agree to the terms below. If you don’t agree, please don’t use the Services.

🧾 1. Information We Collect

We collect information so we can deliver amazing custom prints to you. That includes:

Contact details: name, email, phone, address
Order info: product selection, billing and shipping details
Account info (if you create one): username, password
Browsing data: pages visited, cart activity, IP address
Support messages: anything you send us in emails, chats, or forms

We also use cookies to improve site performance and understand user behavior. You can manage cookies in your browser settings.

🧠 2. How We Use Your Info

We use your personal information to:

Fulfill your orders and provide support
Send important emails (like order updates)
Improve our site and services
Run marketing (with your permission)
Prevent fraud or misuse
Comply with legal obligations

We do not sell your data. Ever.

🤝 3. Who We Share With

We only share your info with trusted third parties when necessary, such as:

Shipping providers (e.g., Australia Post)
Payment processors (we never store card info)
Platform services (e.g., Shopify for eCommerce)
Marketing & analytics partners (with consent)

These parties are required to protect your information and follow privacy laws.

🚸 4. Minors

Our site is not intended for children under 16. We do not knowingly collect their data. If you believe we have, contact us and we’ll remove it.

🌏 5. Data Transfers

We may process your data outside Australia (e.g., cloud hosting or Shopify servers in other countries). We rely on standard legal safeguards when required.

🔒 6. Your Rights

Depending on where you live, you may have the right to:

Access your data
Request corrections
Ask us to delete your info
Opt out of marketing
Request a copy of your data

To do so, email us at sales@dtflab.com.au — we’ll respond as quickly as possible.

📬 7. Contact Us

Got questions about how we handle your data?
Reach out to sales@dtflab.com.au — we’re transparent, responsive, and respectful.

🔁 8. Policy Updates

We may update this policy from time to time. Major changes will be noted here, and the “last updated” date will be refreshed.

By using our services, you agree to this Privacy Policy. We're committed to protecting your privacy — while helping you bring your wildest designs to life.

MEET THE TEAM

ALBERT Z.

Founder & Creative Lead

Albert Z. brings over a decade of hands-on experience across manufacturing, factory operations, supply chains, custom printing, B2B clients, and brand development.

Through years of working directly with both production and customers, Albert identified a recurring issue in the industry — inconsistent quality and unreliable delivery. Too often, complex processes and high minimums make custom production difficult, particularly for small brands and creators.

DTF LAB was created to change that.

The goal was simple: to make custom printing clearer, more accessible, and worth trusting. Small orders are treated with the same level of care as large ones, and manufacturing expertise is applied where it truly matters — in products with real value and purpose.

Albert believes that long-term relationships matter more than one-off orders, and that doing the work properly is more important than saying the right things.

That mindset continues to shape how DTF LAB works today.

Moke L.

Co-Founder & Creative Director

Moke brings over a decade of experience across design, visual communication, photography, video and product development. With a background originally trained in architecture, Moke approaches creative work with strong structural thinking — balancing aesthetics, function, and execution.

Moke’s role at DTF LAB spans creative direction, content and design, product development, operational flow, and client-facing project management. Known for a sharp aesthetic judgement, Moke excels at translating abstract ideas into clear, workable solutions that can move confidently from concept to production.

DTF LAB attracted Moke for a clear reason: the opportunity to make creativity practical. Rather than replicating existing templates, the focus is on developing products that genuinely respond to client needs and real use cases.

Moke believes that design must always serve purpose, and that every detail should have a reason to exist. This mindset helps ensure that creative decisions at DTF LAB are not only visually considered, but also meaningful, functional, and relevant.